How do I file a claim?
To file a service request, call 888-994-0914 to request service on any one of your eligible products or visit our website and begin a service request online in your customer portal.
What Is The Deductible?
Our smartphone plans, regardless of the type of repair, have a $75 flat deductible.
What Are The Repair Options For Claims?
We offer three different repair options. We allow customers to take their phone to the big-name retailers like Apple or Best Buy and get it repaired by them. The 2nd option is we locate on of our repair facilities in our network that is most convenient for you based on your location and arrange for you to take it there. Lastly, we offer free two-way shipping.
Is There A Limit To The Number Of Claims I Can File?
Every plan has a limit of liability up to the purchase price of your phone. You can file as many claims as needed as long as the aggregate repair amount is under the retail price you paid for it. If your phone is $1,000 and we replace the screen for $350, you still have $650 left of eligibility.
What If I Upgrade My Phone During My Coverage Period?
You are sill protected if you upgrade your phone during your coverage period. Just log into your account and update your phone information and you are good to go!
What Does My Plan Cover?
The Everything Breaks Smartphone Protection Plan covers breaks, liquid damage, and any malfunctions. We do not cover loss or theft at this time. Most phone owners are more likely to damage their phones than have them lost or stolen.
Why Do I Need To Provide To Register My Device.
You will need to provide basic information on your phone including: manufacturer, model #, Product Date of Purchase, Approximate Purchase Price, and selling retailer. You will also have the option to upload your receipt so you don't have to locate it later although uploading your receipt is not required during registration.
Why Do I Need Protection For My Smartphone?
The Everything Breaks Smartphone Protection Plan protects you from incurring unexpected repair or replacement costs if your registered product breaks down during the coverage period as a result of normal wear and tear or an accident. More than two thirds of smartphone owners reported damage to there phones in the last year. Now that new phones are more expensive than ever, the average cost of repairing a cracked screen or liquid damage has gone up over 100% with an average cost of $500 to repair the device.
What If I Lease My Phone Or Have A Payment Plan On It?
Phones are still eligible for coverage if you are leasing or making payments on it. You will just need to provide a statement that shows what the original cost of the phone was, or any remaining obligation on the phone.
When Does Coverage Begin?
The plan term starts on the date of enrollment via the registration process. Products are eligible for coverage o the 31st day following the plan term start date.
IS MY SMARTPHONE ELIGIBLE FOR COVERAGE?
Any smartphone in good working condition is eligible for coverage. With our Smartphone Protection Plan, we cover phones of any age, any service provider, and any model/manufacturer.