Need help with car repairs

Kaimana was patient, polite, and professional. She explained the features and benefits of each plan so we could make our decision. She is definitely an asset to your organization.

I purchased there srvc and had it for approximately 6-7months till I needed it called there road srvc company when I broke down only to find out i was only covered for $50.00 worth of coverages on a tow anycase had my vehicle towed to shop and after informing them they had stated someone would be out there to inspect vehicle after it stood in shop for a week and change and numerous calls they finally sent someone to inspect my vehicle and he jersey the shop around in process for about 3x hours and then had to wait and again after calling back and fourth for over a week was told that that i am not covered due to the fact that i have a mini van which very stupid to state and that it was a commercial type use which was not the case I had seats installed and plus windows all around end result u was screwed I had to pay for storage and repairs plus a rental for 3x weeks plus repair of starter and axles and transmission pay a total if $6500 in repairs plus $1500 in car rentals fees and a $250 tow bill i would say that I was screwed beyond screwed by them they are scam artists and only good for taking your money thats all

This company sucks my truck broke down 3 months after I got them and they told me that since I had oversized tires it wasn't covered they never mentioned nothing about that oversized tires when they signed me up

I can't understand why a headlight with condensation inside the shell of the headlight can not be repaired. My vehicle isn't an old vehicle and the dealership says it's an electrical issue and not just the bulb. But, the electrical components have to be repaired to ensure that I can see and have no accidents.But, EB says its a cosmetic issue. Really!!
When did a cosmetic issue even be considered over safety for the driver. I guess when the electrical wires burn up and I or someone create an accident, then I'm dead!!
And to be quite honest, it's a safety issue for me. You spend the money for the warranty plans but can't really use the warranty bc it's reviewed as "according to the type or make of vehicle you have". If it's a grand prix-you are in luck. But with a luxury vehicle-PLEASE DRIVE CAREFULLY. And make sure you ask ALOT of questions about their plans. The 1st rep on yesterday told me a out the luxury package. And sent me to a 2nd rep. He responded with,"You were suppose to get this feature when you got your vehicle inital warranty plan". He didn't know that I had been told that it was a new feature for about 7-8 ,months. Welp, he says you don't qualify bc you haven't had your plans for a year. Yes, I'm confused now. this is the interesting part. I then restated what he said to me back to him. I said, how long have I had my policies. He said over a year and a half. (Cool.)So if the luxury plan was just written 7-8 ,months ago. How would I have gotten it initially
when it didnt exist. I have been with them for a while and luckily haven't had to use them just yet. He stuttered with frustration and said hold on. Then tells me if I pay over 1500$ at the moment we were talking, that I could get the plan. I decided against it for the most obvious reasons.

I enrolled into my home and auto warranty and it was the best decision I could have made. Laisha was VERY pleasant to speak with as she helped me in full detail answer my concerns.

HAD A CUSTOMER WITH AC BAD AND THEY REFUSED BECAUSE HIS TIRES WERE JUST BARLEY OVER STOCK SIZE. WORST EXCUSE EVER NOT EVEN HAS ANYTHING TO DO WITH AC

What a scam,you guys never answer your phones for claims,hopefully after we contact the better business bureau someone will shut this fraudulent company down

Mala atención tanto telefónica como vía email, no cumplen con lo que prometen en el contrato en definitiva mala

You never answer phone ever to discourage a claim no one ever ever answers your service is lousy couldn't get a hold of you few months ago for a covered claim I was at shop couldn't get hold of rep so I had to pay for repairs myself I think you are crooks!!

I would give you a zero if at all possible. You gave me authorization to fix one of your customer's car (claim#C240529S042 for $800.00). I emailed you the final invoice on 6/5/2024 and got an automated response "Your e-mail has been received. Unfortunately, we are experiencing issues with our credit card. We will process your request when the credit card is available to us for usage. Please be patient during this time. that your credit card wasn't working."

I can't get through on the phone, and I emailed you today and got a response "Your e-mail has been received. We have worked though our recent issue and payments have started back up. We expect to have the backlog resolved soon. Please be patient and we will process your claim soon and we will call your location."

Your customer's car is still sitting here waiting for you to pay the bill so he can pick it up. I'm sure he is really happy that it's been here for 32 days and counting...

I just like to tell a Company, the young man that help me out Kevin self starter polite smart patient nice company to do business with

Ryan smith was my representative and he was very patient and informative. Took the time to explain everything in detail. Made me feel like I was making a great decision. When my car broke down they gave me a rental car and had me back in my car in four days. Highly recommend.