HOW DO I FILE A REPAIR SERVICE REQUEST IF SOMETHING BREAKS?

To file a service request, call 888-994-0914 to request service on any one of your eligible products or visit us online and file a request through your customer portal.

WHO PERFORMS THE REPAIR SERVICE IF SOMETHING BREAKS?

When repairing your eligible product, only authorized service repair professionals are used. The Everything Breaks Total Home Protection Plan provides you with the same type of service that you would get from the manufacturer or retailer of your product.

DO I NEED TO KEEP MY RECEIPTS?

Yes, you should keep all your consumer electronics receipts on file in your account. Although it is not required at time of registration, you may be required to provide a copy of your retail purchase receipt for the covered product when requesting repair service for that particular product.

IS THERE A SERVICE CHARGE FOR APPLIANCE AND SYSTEMS REPAIRS?

Yes, there is a $75 Service Order Charge that is paid directly to the Service Technician.

WHAT HAPPENS IF I NEED SERVICE?

Call 888-994-0914 24 hours a day, seven days a week, 365 days a year when a registered product requires repair. You can also request service through our website in your customer portal.

WHO PERFORMS THE REPAIR SERVICE IF SOMETHING BREAKS?

When repairing your eligible Total Home, only authorized service repair professionals are used. The Everything Breaks Total Home Protection Plan provides you with the same type of service that you would get from the manufacturer or retailer of your product.

WHAT IS ACCIDENTAL DAMAGE FROM HANDLING (ADH)?

Accidental Damage from Handling or ADH occurs when a customer drops or spills liquid on their product resulting in a broken screen or liquid damage to their device.

IS THERE A DEDUCTIBLE FOR SERVICING MY REGISTERED CONSUMER ELECTRONICS DEVICE?

Yes, the deductible for the Consumer Electronics portion of the Total Home Protection Plan is $25 per claim for normal breakdown. There is a $100 deductible for any ADH claims on your smartphone, tablet, or laptop electronics. For claims related to your appliances, there is a $75 deductible.

IS THE EVERYTHING BREAKS TOTAL HOME PROTECTION PLAN INSURED?

Yes, the Everything Breaks Total Home Protection Plan is fully insured by an A.M. Best A-rated insurance company.

DOES IT MATTER WHERE I BUY SOMETHING?

The Everything Breaks Total Home Protection Plan covers any brand from any retailer.

DO I NEED TO REGISTER MY PRODUCTS TO GET COVERED?

All electronics that are 36 months or newer at the time of enrollment must be registered within 30 days. Newly purchased consumer electronics must be registered within 30 days of the product's original date of purchase.

HOW LONG ARE MY PRODUCTS COVERED?

Your coverage will never end as long as you continue paying the low fixed monthly fee. If you select the annual payment option, your products will be covered through the expiration date listed on the agreement.

WHY DO I NEED AN EVERYTHING BREAKS TOTAL HOME PROTECTION PLAN?

Home repairs and consumer electronics repairs, even minor, can be very expensive. The Everything Breaks Total Home Protection Plan protects you from incurring unexpected repair or replacement costs if your registered product breaks down during the coverage period as a result of normal wear and tear. There’s the convenience of just one phone number to call to have your registered product diagnosed, repaired, replaced or refunded. And this is all covered under one low monthly fee.

WHAT IS THE DIFFERENCE BETWEEN THE EVERYTHING BREAKS TOTAL HOME PROTECTION PLAN AND HOME PLANS OFFERED BY OTHER WARRANTY COMPANIES?

There is no true comparison as the Everything Breaks Total Home Protection Plan covers your home PLUS all of your registered consumer electronics as long as they are 36 months of newer at the time of enrollment. The other warranty companies offer their coverage for a fixed term, making it very limited and un-flexible. The Everything Breaks Total Home Protection plan is inexpensive. One low price covers all of your registered consumer electronics as well as 17 of your appliances and four systems of your choice.

CAN I CANCEL MY PLAN?

Yes, you may cancel your plan for any reason at any time. To cancel, simply call 888-994-0914 or log in to your user account and click ‘Cancel’ under your plan.

HOW DOES THE EVERYTHING BREAKS TOTAL HOME PROTECTION PLAN WORK?

For one low monthly fee, the Everything Breaks Total Home Protection Plan covers all of your consumer electronics, 17 appliances and the four systems you select at registration from mechanical and electrical failures that occur during normal use. The plan covers those repairs necessary to return your consumer electronics, appliances and systems to their intended functionality under normal operation.

WHEN DOES THE EVERYTHING BREAKS TOTAL HOME PROTECTION PLAN COVERAGE START?

The plan term starts on the date of enrollment via the registration process. Products are eligible for coverage on the 31st day following the plan term start date. If you purchase a new appliance it can replace an existing appliance that is currently covered. When adding consumer electronics to your list of registered products, it must be enrolled in the Everything Breaks Total Home Protection Plan within 30 days of the product's original date of purchase and will be eligible for coverage at the expiration of the manufacturer's original warranty.

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total HOME warranty

Protect your ENTIRE home with a Emerald Plus Protection
*The Home and Electronics total coverage you need!

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(Unlimited) Consumer Electronics

Home Plan (21 Systems Included)

In a world where everything breaks, it pays to be covered!!

Product Highlights

INCLUDED IN THE PLAN...

Please note, all consumer electronic products must be registered within the first 30 days.

Home

Consumer Electronics

Coverage applies to an unlimited number of devices
Devices up to three years old qualify
Coverage lasts up to three years
Hassle-free service in your home or local repair facility
Additional accidental damage coverage available on laptops, tablets and smartphones (2 ADH claims included/yr.)